Frequently Asked Questions
Got a question?
Check out our most frequently asked questions, or if you need help with an order, please email us at orders@flooziecookie.com.
What is a vegan stuffed cookie?
Created by Pastry Chef Kimberly Lin, Floozie Cookies are handmade vegan cookies with a delicious stuffed centre. All eight cookie flavours are 100% vegan. Even our limited edition monthly cookie is vegan. All the ingredients that go into our cookies are plant-based. So, all our cookies don't contain eggs and are dairy-free.
Why are your cookies vegan?
Our cookies are vegan because we only use plant-based ingredients. No animal produce is used in the production process or the cookies themselves. This means all our cookies are dairy-free and don't contain any eggs.
Are your cookies suitable for people with allergens?
All our cookies are vegan, meaning they are dairy-free and don't contain eggs. However, we can't guarantee that our cookies are suitable for all allergy sufferers as they are prepared in a kitchen where nuts, gluten, and other known allergens may be present.
What gluten-free cookies do you have?
We have two gluten-free cookies on the menu, Blackforest and Peanut Butter & Jam. Choosing a favourite is difficult, as both gluten-free cookies are delicious, but we'll let you be the judge! Please note that our production kitchen handles gluten so we cannot guarantee there will be no cross contamination.
Do you have physical cookie shops?
Yes, we do! As well as ordering cookies from our online shop or Deliveroo, we also have one cookie shop in London, which is located in Covent Garden. We're also opening new cookie shops in Manchester, Sheffield, Leeds and Dubai soon - keep an eye out for updates!
Where do you deliver your vegan stuffed cookies?
If you are looking for fresh vegan cookies delivered straight to your front door or desk, look no further. Floozie cookies can be posted to any UK postcode, excluding Northern Ireland. So, whether you're craving one stuffed cookie, wanting to deliver a box to a friend, or hosting a party, we've got you covered.
How long will it take for my order to be dispatched?
We ship within 48hrs, Monday-Thursday. Orders placed after 12pm Thursday - Sunday will be shipped within two working days. Our cookies can be posted to any UK postcode. Although we send all orders on a next day delivery service, if for any reason the order is delayed by Evri or other delivery partners, Floozie Cookies cannot accept liability for any late deliveries for delays occurring once the order has been dispatched from our bakery. However, we will do our best to understand, and resolve issues on your behalf.
What days can you deliver cookies?
We've got good news! If you place an order from Monday- 12pm Thursday, we dispatch cookies within 48hrs of receiving an order. You can also order our vegan stuffed cookies through Deliveroo for same-day delivery, depending on your location.
What is the best way to get in touch if I have a question about my order?
Please email orders@flooziecookie.com. Our customer service team will aim to get back to you within 48 hours.
What are the cookie delivery cut-off times?
Orders placed after 12pm on Thursday and anytime on Friday, Saturday or Sunday, will be shipped within two working days.
How should I store my Floozie cookies, and how long can they keep for?
Our cookies are best enjoyed straight away at room temperature or slightly warmed in a preheated oven at 160C or 20 seconds in a microwave. If you wish to store them, they will keep in an airtight container for up to five days.
PS Floozie Cookies can be frozen for up to three months. To serve, defrost completely and heat by following the instructions above.
Corporate Orders FAQs
How do I place a large corporate cookie order?
If you are looking to treat the office with cookies, simply fill out the enquiry form above or email orders@flooziecookie.com, and one of the team will be in touch within 24hrs.
What is the cost for large corporate orders?
The cost of corporate cookie orders can vary based on a few factors. Delivery, branding, order size etc. However, if you provide us with as much information as possible by filling out the form above or emailing us at orders@flooziecookie.com, we can get back to you within 24hrs.
How do you deliver my corporate cookie order?
We're completely flexible when it comes to delivery for your corporate cookie order. Your own courier can collect the cookies, or we can arrange delivery to any UK location (excluding Northern Ireland) subject to a delivery charge.
Do you deliver on a specific day?
For corporate orders delivered to one location, you can select the day you want the cookies to arrive. However, the order must be confirmed a minimum of 48hrs before the chosen delivery day.
Do you deliver large cookie orders to multiple locations?
If your colleagues aren't based in the office, we've got you! We offer a corporate cookie drop to multiple locations to avoid anyone missing out. Just so you know, multiple location cookie drops may take a bit longer to turn around. Fill out the form above or contact us at orders@flooziecookie.com with as much information as possible, and we'll get back to you within 24hrs.